Key Account Manager

SmartPosti helps make everyday life run smoothly – for people, for businesses and for society. We are looking for a Key Account Manager to join our Estonian parcel sales team, take ownership of an important customer portfolio, build long-term customer relationships and help grow SmartPosti’s business.

Your role

As Key Account Manager, you will be responsible for a portfolio of around 100 companies, representing business volumes in the millions of euros. Your role is to understand your customers’ businesses, maintain strong relationships and actively identify opportunities to grow the cooperation.

This is not a role focused only on servicing existing customers. We expect commercial thinking, initiative and the confidence to actively sell – both within your existing portfolio and by building new customer relationships.

Your key focus areas will include:

• developing day-to-day cooperation and long-term relationships with key customers;

• understanding customer needs and business opportunities and finding suitable solutions;

• increasing sales within the existing customer portfolio;

• identifying new sales opportunities and contacts;

• active sales, including cold outreach when needed;

• meeting customers and maintaining regular communication both virtually and face to face;

• preparing proposals and agreements and driving the sales process forward;

• analysing the customer portfolio and sales results and planning next steps.

Your impact is seen in strong SmartPosti’s key customer relationships, customers will see us as a trusted partner and new business will grow from the existing portfolio. At the same time, you will help bring in new customers and strengthen SmartPosti’s position in the Estonian parcel delivery market.

Who are we looking for?

You will succeed in this role if you have previous B2B sales experience and feel comfortable in a position where you need to maintain strong existing relationships while actively looking for new opportunities.

You will be a particularly good fit if you have:

• previous experience in B2B sales or key account management;

• experience in logistics, parcel delivery, e-commerce or a related field;

• the ability to build long-term customer relationships and grow existing business;

• the confidence to engage in active sales and create new contacts;

• strong commercial thinking and an ability to spot sales opportunities;

• excellent communication and negotiation skills;

• excellent Estonian and English skills.

As a person, you are open, confident and curious. You enjoy communicating with people, building new relationships and understanding how your customers’ businesses work. You are proactive and do not wait for opportunities to come to you – you are the one who finds ways to create more value for both the customer and SmartPosti.

Why SmartPosti?

At SmartPosti, you will work with a well-known and trusted brand and take ownership of a customer portfolio with significant business volume. You will have the opportunity to develop customer relationships in a meaningful way rather than simply manage existing agreements.

You will be part of the Estonian sales team as well as the wider international Posti Group, giving you the opportunity to collaborate with colleagues in other markets and learn from the experience of a larger organisation.

We value a caring leadership culture, employee development and independence. We support our employees through training, health and well-being benefits, and flexible ways of working.

In addition, we offer:

• development and training opportunities;

• health insurance after the probation period;

• opportunities that support sports and well-being;

• additional days off related to health and important life events;

• hybrid working.

The compensation package for the Key Account Manager consists of a base salary and a quarterly performance-based bonus.

The position is based at Loomäe tee in Rae Parish. We work together from the office from Tuesday to Thursday, while Monday and Friday can be worked remotely.