Rickman Trade has over 25 years of proven experience as the exclusive distributor of JURA fully automatic espresso machines in the Baltics. Rickman also distributes Blendtec blenders and Whisker Litter-Robots from the US.
Do you thrive on challenge, take ownership, and are driven to make a difference? Do you combine strategic thinking with hands-on execution and want to help shape business growth in a dynamic environment? We’ve got it – take a look!
How you make an impact
► As a member of the management team, you are responsible for the aftersales department, its strategy, and execution
► You balance the levers of quality and efficiency – speed, cost, and the quality of service
► You lead and develop a cross-border team, ensuring competence growth and best practice sharing
► You match demand with supply – from managing service queues to optimizing inventory levels
► You steer the right mix of in-house repairs and external service partners across the Baltics, taking ownership of partner training and ongoing quality assurance
► You own the service process end-to-end, driving digitalization and system development
► You explore and realize new revenue opportunities, always with the customer experience in focus
► You will identify new revenue streams and ways to create an exceptional customer experience, day in, day out.
What helps you to succeed
You have a degree in business or a technical field and bring a rare combination of strategic insight, technical understanding, and leadership drive. You take initiative, prioritise effectively, and focus on meaningful outcomes. As a data driven decision maker, you see patterns where others see fragments, and have the courage to act even in uncertain situations.
You don’t need precise guidance – you are proactive develop, and challenge the status quo. You work across borders, are fluent in Estonian and English (Lithuanian is an advantage), and are energized by a collaborative, fast-paced environment.
What’s in it for you?
Rickman offers you the chance to play a key role in transforming the standard of aftersales in the Baltics. You’ll lead an experienced team and have the mandate to build smart, scalable processes and services.
This is not a role of simple fine-tuning – you can take charge of reshaping, optimising and pushing boundaries. Are you hungry enough?
You’ll thrive here if our DRIVE values reflect how you work: Deliver, Reason, Improve, Voice, Enjoy. We make your life more enjoyable!
Location: Your primary workplace is in Tallinn, but the role requires regular travel across all three Baltic countries.
Application deadline: October 27
Apply here:
Kadri Sooberg-Aettik
Partner / Talent Acquisition Team Leader
📧 kadri.sooberg-aettik@fontes.ee
Fontes PMP OÜ
Mari-Liis Talviste
Talent Experience Specialist
📧 mari-liis.talviste@fontes.ee
Fontes PMP OÜ